Last updated: 22 August 2026

WALLZY (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our website.

1. Who we are

WALLZY is an online wall print store operated in the United Kingdom.

If you have any questions about how we use your personal information, you can contact us through the contact details provided on our website.

2. Information we collect

When you visit our website, place an order, create an account, contact us or otherwise interact with WALLZY, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Payment and transaction information
• Details of products you purchase
• Personalisation information you provide when ordering a personalised product
• Information you provide when contacting us
• Information about how you use our website, such as your IP address, browser type and device information

We may also collect information through cookies and similar technologies. Please see our Cookie Policy for further information.

3. How we use your information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Deliver your products
• Provide customer service and respond to enquiries
• Create and manage personalised products
• Send order confirmations, dispatch notifications and other service-related communications
• Manage returns, refunds and exchanges
• Improve our website, products and customer experience
• Prevent fraud and protect the security of our website
• Comply with our legal and regulatory obligations
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will only use your personal information where we have a lawful basis to do so.

4. Our legal basis for processing your information

Under UK data protection law, we may process your personal information where:

• It is necessary to fulfil a contract with you, such as processing and delivering your order
• We have a legal obligation to do so
• We have a legitimate interest in operating and improving our business, provided this does not override your rights
• You have given us consent, such as where consent is required for certain marketing communications

You can withdraw consent at any time where we rely on consent as our legal basis.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to sell our products online and process your orders.

When you use our website, your information may be processed by Shopify and its service providers in accordance with their own privacy practices.

You can find Shopify’s privacy information on Shopify’s website.

6. Payments

Payments made through our website are processed using third-party payment providers available through Shopify.

We do not generally have access to your full payment card details. Payment information is processed securely by the relevant payment provider.

7. Sharing your information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

• Shopify and its service providers
• Payment providers
• Delivery and postal companies
• Printing or fulfilment providers, where applicable
• Website, IT and analytics service providers
• Professional advisers where necessary
• Government bodies, regulators or law enforcement where we are legally required to do so

We do not sell your personal information to third parties.

We only share information where necessary and take reasonable steps to ensure that your information is handled securely.

8. Personalised products

If you order a personalised product, we will use the information you provide solely for the purpose of creating and fulfilling your order, unless we have another lawful reason to retain or use it.

Please do not provide unnecessary sensitive or confidential information when personalising an order.

9. Marketing

If you choose to sign up to receive marketing communications from WALLZY, we may send you information about new products, collections, offers and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

We will not send marketing communications where your consent is required unless you have provided the appropriate consent.

10. Cookies

Our website uses cookies and similar technologies to provide essential website functionality, understand how visitors use our website and, where applicable, support advertising and marketing.

Some cookies may be placed by third-party services used on our website.

You can manage or disable cookies through your browser settings and, where applicable, through our cookie consent tool.

Please note that disabling certain cookies may affect the functionality of our website.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, meet legal, accounting and reporting requirements, resolve disputes and enforce our agreements.

The exact retention period will depend on the type of information and why we need to keep it.

12. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your rights

Under UK data protection law, you may have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to restrict how we process your information in certain circumstances
• The right to object to certain processing, including direct marketing
• The right to request the transfer of certain information to another organisation
• The right to withdraw consent where we rely on consent to process your information

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.

14. Children’s privacy

Our website is not intended for children to make purchases or provide personal information without the involvement of a parent or guardian.

We do not knowingly collect personal information from children for marketing purposes.

15. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives a level of protection required by applicable UK data protection law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, with the date of the latest update shown at the top.

17. Contact us

If you have any questions about this Privacy Policy or how WALLZY handles your personal information, please contact us through the contact details provided on our website.

WALLZY

United Kingdom

Last updated: 22 August 2026